Our Tivusat went wrong so after checking connections, the dish etc we realised it was the box. Unsure what to do next I phoned Walter at London SatMan. What a good decision! Walter is kind, intelligent and professional. We talked the problems through and I posted the box to him. He fixed it via communication with the manufacturers in Italy and posted it back. High quality service, low cost repair. If you are having any doubts about asking London SatMan for help, put those worries aside. Grazie mille Walter